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Dec 9, 20243 min read

I can’t be ill, I’m a freelancer!

By Dawn Roberts, principal trainer. If like me, you are the ‘product’ in your business or maybe you just do everything, then being ill...

Dec 5, 20241 min read

By Dawn Roberts, principal trainer. Selling your existing products and services to your existing customers is the route of least...

Dec 5, 20242 min read

By Dawn Roberts, principal trainer. No, I’m not talking about my customers or even yours. I’m talking about you and me. I want you to...

Dec 5, 20242 min read

By Dawn Roberts, principal trainer. Picture the scene, you are on a train platform and a fellow passenger smiles at you. They look...

Dec 5, 20242 min read

By Dawn Roberts, principal trainer. No company owns a customer. At best you get to ‘caretake’ them until they no longer need you or a...